eleonora

Terms and conditions

How to shop.-
Whenever you want to buy an item from our collection, you should check to see which of our sizes best suits your figure. After confirming your size, press the “select” buttons and the item will automatically be placed in your shopping basket. Now you can carry on selecting new garments or verify and confirm the model, amount and price of what you have selected, and the shipping costs, by “clicking” on the basket in the top right-hand margin. It is important that you check your details before confirming the order as if there are mistakes in the address or any other information, your order could be delayed or even go astray. When you click on the buy button, your order will be sent to us. Eleonora will confirm your selection and the beginning of the preparation of your items by mail. If you have any doubts about the purchasing system, our products or any other general information, you may contact eleonora@eleonora.es , and we will attend to your query.

Prices.-
The prices shown include the corresponding taxes. Purchases made from the Canaries, Ceuta and Melilla will fall under the special fiscal system in force in these regions.

Cancellation of order.-
Cancellation may be made by e-mail within a maximum period of 24 hours after the purchase order is placed. Remember that our products are not in stock. We begin the process of making the items up for you.

Dispatch system and delivery period.-
The order will arrive at your home via the postal service, as a registered package. In the event that you are away when the delivery is made, you will receive a notice of its arrival giving details of the nearest post office where you can go to collect the parcel. Shipping costs for the Spanish peninsular are € 10. The delivery period will be approximately 7 to 10 days. For dispatches to Europe, America and Asia a study will have to be made to find the quickest, most economical means of transport. An estimate will be drawn up and the interested party informed before the order is dispatched.

 

Returns.-
According to current legislation, you have 14 days to exercise this right. But returns will only be accepted for products that are in exactly the same state as when they were delivered, in their original packaging and in a perfect condition. You must inform us of the reason for the return at eleonora@eleonora.es and we will indicate the steps to be followed for the rest of the process.